Posted by Ghostwriter on April 27, 1998 at 17:26:57:
In March I had sent what letters I had recieved from OG viewers and sent them along
with my own to Disney's complaint office. A week ago I got this resonse from
Ann Alexander, the person in charge of complaints:
April 6, 1998
Christopher J. Mogel
2308 Main Street
Stevens Point, WI 54481
Dear Christopher,
Thank you for your letter.
We're pleased to hear that you and your friends enjoyed Ocean Girl, although this series is not in
our schedule at this time. We know viewers like you will miss it, but we hope you will like our
newer programs as well.
The response you recieved from us via e-mail was not "computerized." A real flesh-and-blood
employee in our subscriber services department read and responded to your message. Company
policy prohibits our employees who handle our e-mail from using their individual names. That
individual does, in fact, forward the comments to our programming department for their
consideration. The people in the programming department,as a rule, do not respond to the
individual writer. Responding to letters, both mailed and e-mailed, is the responsibility of
subscriber services. The opinions and requests of our viewership are very important to us,
although we are not always able to comply to their wishes.
Ocean Girl was rested in order to make room for our new programs. Your comments regarding
The Torklesons, The Baby-sitters Club and Flash Forward are also being forwarded to our
programming department so that they may be taken into consideration for future programming decisions.
Disney Channel is investing in brand new programs as well, such as Bug Juice: My Summer at Camp,
and many others we hope to present later in the year. We hope you will give these new shows a try.
Again, thank you for writing to us.
Sincerely,
(signed)
ANNE ALEXANDER
Director, Subcriber Services
AA:jdh
That's all to that letter. Now we know the real reason why OG was cancelled.
Hope you enjoyed it.